Website Cookie Policy
Effective date: 23 August 2026 | Last updated: 23 August 2026
This Website Cookie Policy explains how Forklift Management Consulting (Pty) Ltd (“FMC”, “we”, “us” or “our”) uses cookies and similar technologies when a person visits or interacts with FMC’s public website.
This Policy should be read together with FMC’s Website Privacy Policy and Website Terms of Use.
Its purpose is to explain:
- What cookies and similar technologies are;
- Why FMC may use them;
- The categories of cookies that may operate on the website;
- The difference between essential and optional technologies;
- The choices available to website visitors; and
- How cookie-related information may be processed under the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable laws.
FMC is a South African private company providing independent, technology-enabled oversight, fleet visibility, reporting and consulting services for forklift, battery and materials-handling operations.
Registered Name: Forklift Management Consulting (Pty) Ltd
Registration Number: 2025/899012/07
Primary Public Website: www.forkliftmanagement.co.za
Email: info@forkliftmanagement.co.za
Telephone: +27 62 519 0324
This Policy applies only to the public FMC website and any website-related marketing subdomain or landing page that links to it.
The FMC Fleet Manager platform is a separate service, does not form part of the website and is expressly excluded from this Policy. Any privacy notices, agreements or data-processing terms relating to the FMC Fleet Manager platform are separate from this Website Cookie Policy.
Where the FMC website links to a website or service operated by another organisation, that organisation’s privacy and cookie terms will apply to its website or service.
A cookie is a small text file that a website asks a browser to store on a computer, mobile phone or other device.
Cookies may be used to keep a website operating, maintain security, remember visitor choices, measure website activity or enable content provided by another service.
First-Party Cookies
First-party cookies are placed by the FMC website domain.
Third-Party Cookies
Third-party cookies are placed by another organisation whose service, feature or content is used on or accessed through an FMC website page.
Session Cookies
Session cookies generally expire when the visitor closes the browser or ends the browsing session.
Persistent Cookies
Persistent cookies remain on the visitor’s device until their stated expiry date or until the visitor deletes them.
Similar Technologies
Similar technologies may include:
- Local storage;
- Session storage;
- Pixels;
- Tags;
- Device identifiers;
- Embedded scripts; and
- Server-side logs.
In this Policy, the word “cookies” refers collectively to cookies and similar technologies where the context permits.
4.1 Operating And Securing The Website
FMC may use essential technologies to:
- Deliver website pages and maintain the visitor’s session;
- Balance website traffic and maintain availability;
- Protect the website, forms and visitors against spam, misuse and malicious activity;
- Record and apply the visitor’s cookie choices;
- Diagnose technical faults; and
- Maintain the security and performance of the website.
4.2 Remembering Visitor Preferences
Where enabled, preference technologies may remember display, language, accessibility or similar choices so that a visitor does not need to select them repeatedly.
4.3 Understanding Website Performance
With the required visitor choice or permission, FMC may use analytics technologies to understand:
- How visitors reach and use the website;
- Which pages and content are most useful;
- How visitors navigate between pages;
- Whether website errors occur;
- How the website performs across different devices; and
- How the website experience may be improved.
FMC will aim to configure analytics services to collect no more information than is reasonably required for these purposes.
4.4 Enabling Forms And Embedded Content
Contact forms, demonstration-request forms, maps, videos, social content and other embedded services may use cookies or related technologies.
A third-party service may receive technical information when a visitor loads or interacts with its content.
Where the relevant technology is not strictly necessary, the content or feature should remain blocked or limited until the visitor activates it or provides the required consent.
4.5 Marketing And Campaign Measurement
FMC does not intend to use advertising, remarketing or cross-site profiling technologies unless they are:
- Introduced for a legitimate and defined purpose;
- Added to FMC’s internal cookie register;
- Properly disclosed to website visitors; and
- Activated only after the required consent has been obtained.
If FMC introduces these technologies, the website’s cookie controls and this Policy will be reviewed before they are deployed.
Strictly Necessary Cookies
Strictly necessary cookies are required to provide a requested website function, maintain security, submit forms, prevent spam or store cookie choices.
These technologies may remain active because the website or a requested function cannot operate properly without them.
Strictly necessary cookies cannot normally be disabled through the website’s cookie-preference tool. Visitors may still be able to block them through their browser settings, although doing so could prevent parts of the website from working correctly.
Preference Cookies
Preference cookies remember optional display settings or other choices made by a visitor.
Where these technologies are not essential to a feature requested by the visitor, they will remain inactive until the visitor selects or enables them.
Analytics And Performance Cookies
Analytics and performance cookies may measure visits, navigation, website errors and technical performance so that FMC can understand and improve the website.
These technologies will remain inactive until the visitor accepts them, unless FMC uses a demonstrably privacy-preserving measurement method that is permitted by applicable law.
Functional And Embedded-Content Cookies
Functional and embedded-content cookies may enable optional media, maps, social content, chat tools or enhanced website features supplied by another service.
The relevant feature may remain blocked or limited until the visitor activates it or provides the required choice.
Advertising And Marketing Cookies
Advertising and marketing cookies may be used to measure campaigns, create audiences, personalise advertising or track activity across different websites.
These technologies will remain inactive by default and will only be used after the required consent has been obtained.
The category assigned to a cookie depends on what the technology actually does, rather than the name or description used by its provider.
FMC maintains a separate, detailed register of the cookies and similar technologies identified on its public website.
The register may include:
- The exact name of the cookie or technology;
- The provider responsible for it;
- The website domain on which it operates;
- Whether it is a first-party or third-party technology;
- Its purpose;
- Its cookie category;
- Its expected duration;
- Whether it is essential or optional; and
- The consent or visitor control that applies to it.
Because website technologies, service providers and cookie durations may change from time to time, the detailed technical register is not reproduced in this Policy.
A copy of FMC’s current Website Cookie Register is available on written request.
Requests may be sent to:
Email: info@forkliftmanagement.co.za
Suggested Subject Line: Website Cookie Register Request
FMC will provide the available register electronically within a reasonable period. The register supplied will reflect the information reasonably available to FMC at the time of the request.
FMC may update the register following a website scan, configuration change, plugin update, provider change or material website release without republishing this entire Policy, provided that the update does not materially change the purposes of processing or the choices available to visitors.
When a visitor first reaches the website, FMC will present an appropriate choice before non-essential cookies are placed or accessed.
The cookie banner and preference centre should:
- Explain the main cookie categories;
- Provide clear “Accept” and “Reject” choices;
- Allow optional categories to be managed separately;
- Avoid treating continued browsing as consent; and
- Allow the visitor to change or withdraw a previous choice.
Strictly necessary technologies may operate without an optional-cookie choice because they support the website, maintain security or enable a feature requested by the visitor.
Withdrawing consent must be as easy as giving it and must stop future optional processing covered by that consent.
Changing a cookie preference does not automatically erase information that has already been lawfully processed. Existing browser cookies may need to be deleted through the website’s preference tool or through the visitor’s browser settings.
FMC may retain a limited record of the visitor’s cookie choice so that the website can respect that choice and demonstrate the preference captured.
7.1 Browser And Device Controls
Most internet browsers allow visitors to:
- View cookies stored on their device;
- Block certain cookies;
- Restrict third-party cookies;
- Delete existing cookies; and
- Change how future cookies are handled.
Blocking all cookies may prevent forms, preferences, security features or other parts of the website from working correctly.
Browser controls may not remove local storage, device identifiers or server-side records. These technologies may require separate controls.
FMC does not guarantee that every browser-based privacy signal will be recognised automatically. Where a legally binding privacy signal applies to FMC’s processing, FMC will assess and implement the required response.
Depending on the technologies enabled and the visitor’s choices, FMC or its service providers may process:
- IP addresses and approximate locations derived from them;
- Browser type and version;
- Operating system and device type;
- Screen size and language settings;
- Pages visited and links selected;
- Referral sources;
- Dates, times and session durations;
- Technical logs and website error information;
- Security signals and suspected automated activity;
- Cookie identifiers;
- Consent choices and preference records;
- Form interactions and submission metadata; and
- Analytics or campaign events where the relevant category has been enabled.
Some of this information may constitute personal information under POPIA, particularly where it relates to an identifiable person, account, device or organisation.
FMC does not intentionally use public-website cookies to collect special personal information or personal information about children.
FMC will process personal information associated with website technologies only where a lawful basis and defined purpose exist.
Depending on the activity, FMC’s approach may include the following:
Website Delivery And Security
Processing may be necessary to provide a feature requested by the visitor, protect FMC’s systems and pursue legitimate operational and security interests, subject to POPIA.
Consent Records
FMC may process information required to record and respect a visitor’s choice and maintain appropriate evidence of that choice.
Analytics, Preferences And Optional Functions
FMC will rely on consent where the technology is optional or consent is otherwise the appropriate lawful basis.
Any other lawful basis must be documented and applied consistently with POPIA.
Marketing Technologies
FMC will obtain prior consent where required and comply with applicable requirements governing electronic direct marketing and the withdrawal of consent.
Legal Obligations And Claims
FMC may process relevant information where necessary to comply with applicable law, respond to lawful requests or establish, exercise or defend legal rights.
FMC does not treat continued browsing alone as consent.
Where FMC relies on consent, the choice must be voluntary, specific and informed. The website must record the outcome in a manner appropriate to the processing.
FMC may use website-hosting, security, form-delivery, analytics, embedded-content, email and other technology providers.
These providers may receive technical or usage information when their services operate.
Depending on the arrangement, a provider may act as:
- An operator processing information on FMC’s behalf;
- An independent responsible party; or
- Another legally recognised participant in the processing activity.
FMC will aim to:
- Select providers appropriate to the nature and risk of the processing;
- Use appropriate contractual and security measures;
- Restrict optional providers until the required visitor choice has been captured;
- Review provider terms and retention settings;
- Review relevant processing locations; and
- Record relevant providers in its Website Cookie Register.
A provider may process information outside South Africa.
FMC will make transborder transfers only where the requirements of section 72 of POPIA are satisfied, including through adequate protection, binding agreements, consent or another legally permitted basis.
Information about known cookie providers and relevant processing locations may be included in the Website Cookie Register supplied on request.
Third-party content is also governed by the provider’s own privacy information. Visitors should review those terms before activating optional external content.
11.1 Retention
The expected duration of identified cookies and similar technologies is recorded in FMC’s Website Cookie Register.
A copy of the current register may be requested using the contact details in Section 6.
FMC will aim to use the shortest retention period reasonably necessary for the stated purpose, taking account of:
- Website security;
- Consent evidence;
- Analytics settings;
- Operational requirements; and
- Applicable legal obligations.
A browser or third-party provider may retain information for a different period where it acts independently.
11.2 Security
FMC applies reasonable and appropriate technical and organisational safeguards, which may include:
- HTTPS and secure transmission;
- Access controls and least-privilege administration;
- Website, plugin and dependency updates;
- Firewall and anti-spam controls;
- Security monitoring and incident-response measures;
- Provider due diligence;
- Appropriate contractual safeguards; and
- Periodic reviews of website tags, cookies and consent behaviour.
No internet service can be guaranteed to be completely secure.
Visitors should keep their browsers and devices updated and report suspected website-security issues to FMC.
Subject to POPIA and any applicable limitations, a person may:
- Request access to personal information held by FMC;
- Ask for inaccurate information to be corrected;
- Request deletion or destruction where permitted;
- Object to certain processing;
- Withdraw consent for future consent-based processing; and
- Submit a complaint to the Information Regulator.
Cookie choices may be changed through the website’s cookie-preference control.
Privacy requests may be sent to FMC’s Information Officer using the details in Section 14.
FMC may need to verify the requester’s identity and clarify the request before acting on it.
Requests for access to records may also be dealt with under FMC’s PAIA Manual and the prescribed PAIA process.
Information Regulator Contact Details
Organisation: Information Regulator (South Africa)
Telephone: 010 023 5200
Toll-Free Number: 0800 017 160
Email: enquiries@inforegulator.org.za
Website: https://inforegulator.org.za/
FMC may update this Policy when:
- The website changes;
- The cookie-consent tool changes;
- New service providers are introduced;
- Existing providers or technologies are removed;
- The purposes for which information is processed change;
- Applicable laws or regulatory guidance change; or
- FMC’s information-processing practices change.
The revised Policy will display an updated effective date and will be published on the website.
Where a change materially affects a consent-based purpose, FMC will request a fresh choice before using the relevant optional technology.
FMC intends to conduct a website cookie scan:
- Before the website is launched;
- Following a material website release;
- When significant plugins or external services are introduced; and
- At least annually as part of FMC’s legal-page review process.
Responsible Party: Forklift Management Consulting (Pty) Ltd
Information Officer: Irene Erasmus, Managing Director
Email: info@forkliftmanagement.co.za
Telephone: +27 62 519 0324
Website: www.forkliftmanagement.co.za
Physical Address: 665 Raasblaar Street, Roodeplaat, Pretoria, 0035
Please provide enough information for FMC to understand and respond to the request.
Do not send passwords, complete identity numbers or other unnecessary sensitive information by ordinary email.
Fine Print. Plain Answers.
Something Not Quite Black And White?
Whether your question is about privacy, cookies, website terms or how FMC handles your information, send it our way. We’ll give you a clear, straightforward answer no legal maze, courtroom drama or dictionary required.
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+27 62 519 0324
