From Fragmented Networks to Connected Intelligence.

See Beyond The Dealer
Understand The Entire Network

OEMs often depend on information flowing upward through multiple dealers, systems, spreadsheets and reports. FMC creates a common operational visibility layer across the network.

Installed Base Visibility

Build a clearer picture of assets operating across customers, dealers and regions.

Dealer Performance

Understand service activity, response times, downtime, compliance and operational performance.

Customer Intelligence

Gain visibility into what is happening at fleet level, not only what appears in periodic reports.

Market Intelligence

Identify equipment, service and operational trends across your network to support stronger product, aftermarket and dealer strategies.

One Platform. Every Operational Layer.

Connect The Entire OEM Ecosystem.

From the individual asset on a customer site to regional OEM management, FMC connects every operational layer into one continuous flow of intelligence.

OEM

Network-wide visibility, standards and strategic oversight. Gain a consolidated view of dealer, customer and equipment activity across your network.

Dealer Network

Connected service operations, technicians, parts, contracts and customers. Connect dealer activity into a consistent operational framework.

Fleet Customers

Asset-level service, compliance, downtime and cost visibility. Understand equipment performance and operational activity across the real-world customer environment.

Assets & Equipment

Every machine creates a traceable operational record. Build a continuously developing view of each asset throughout its operational lifecycle.

OEM Network Intelligence.

The Visibility OEMs Have Been Missing

Dealer Network Visibility

View operational activity and performance across participating dealers and regions.

Installed Base Intelligence

Create a clearer, continuously developing view of equipment operating in the market.

Service Performance

Monitor response, repair activity, downtime and service delivery trends.

Customer & Fleet Insights

Understand equipment performance and operational issues at customer level.

Compliance Governance

Track inspections, load tests, documentation and compliance activity across the network.

Executive Reporting

Turn operational activity into meaningful regional and network-level intelligence.

From Data To Strategic Advantage.

Know What Is Happening
Beyond The Point Of Sale

Once equipment enters the market, OEM visibility can become increasingly dependent on dealer reporting, warranty activity and fragmented customer information. FMC helps close that gap by creating an operational intelligence layer that continues throughout the equipment lifecycle.

Understand Equipment Performance

Identify recurring failures, downtime patterns and operational trends across models and applications.

Strengthen Dealer Support

See where dealers are performing well and where additional support or intervention may be required.

Protect Customer Experience

Identify service and operational issues before they become larger customer relationship problems.

Inform Future Decisions

Use real-world operational data to support product, dealer, aftermarket and customer strategies.

Consistency Across The Network.

One Brand. Multiple Dealers.
One Operational Standard.

Every dealer may operate independently, but the customer ultimately experiences the OEM brand.
FMC provides the visibility and governance layer needed to drive greater consistency across the network.

Standardised Processes

Establish common operational workflows and minimum service standards.

Comparable Performance

Measure participating dealers using consistent operational metrics.

Regional Oversight

Give regional management clearer visibility without relying solely on manually consolidated reports.

Customer Experience

Create greater consistency in how service delivery and fleet performance are managed across the network.

Designed To Connect. Not Disrupt.

FMC Doesn’t Need To Replace
Your Existing Systems.

OEM and dealer networks already operate ERP, CRM, telematics, service and manufacturer systems.
FMC is designed to sit across the operational environment—connecting the information needed for
fleet, service and performance visibility.

INDEPENDENT

Works across brands and mixed fleets.

CONNECTED

Bridges operational information across stakeholders.

FLEXIBLE

Can complement existing dealer and OEM systems.

SCALABLE

Deploy by dealer, customer, region or network.

CONFIGURABLE

Adapt around OEM structures, requirements & reporting.

Value At Every Level.

When The Network Improves,
Everyone Benefits

One platform creating value across the entire materials handling ecosystem.

For The OEM

Greater network visibility, installed-base intelligence, governance and strategic insight.

For The OEM

Greater network visibility, installed-base intelligence, governance and strategic insight.

For Dealers

Better operational control, service management, accountability and customer retention.

For Dealers

Better operational control, service management, accountability and customer retention.

Materials-handling equipment in logistics and distribution operations
For Fleet Customers

Greater transparency, improved uptime, stronger compliance and clearer supplier accountability.

Materials-handling equipment in logistics and distribution operations
For Fleet Customers

Greater transparency, improved uptime, stronger compliance and clearer supplier accountability.

Your Brand Goes Further Than The Machine.

Turn Dealer Activity Into OEM Intelligence

Connect dealer networks, equipment, service activity and field performance through one operational platform. FMC gives OEMs greater visibility across the installed base, helping strengthen standards, accountability and customer support.

Call us : Monday to Friday : 9 am – 5 pm

+27 62 519 0324