Find Answers For Your Business
Whether you operate a fleet, manage service delivery or support materials-handling
customers, start with the area most relevant to you.
Fleet Customers
Yes. FMC is brand-, dealer- and supplier-neutral, allowing forklifts and other materials-handling assets from different manufacturers to be managed in one central platform.
Yes. Assets can be organised by company, branch, customer site or operational location. Authorised users can view individual sites or obtain a consolidated overview of the entire fleet.
FMC provides visibility of breakdowns, response times, repair progress, recurring faults, overdue services and outstanding actions. This helps management identify delays and performance patterns early enough to take corrective action.
Yes. FMC records service activity, response times, downtime, job completion, recurring repairs and SLA-related information. This provides an objective operational record for supplier reviews and performance discussions.
Scheduled services and breakdowns are recorded against the relevant asset. Each job can retain its dates, status, technician activity, notes, photographs, parts, supporting documents and customer sign-off, creating a complete service history.
Yes. Load tests, inspections, certificates and expiry dates can be recorded against each asset. This helps teams identify upcoming requirements, missing documentation and overdue compliance actions.
The Contract Management module centralises contract details, SLA requirements, start and end dates, renewal dates, price escalations and supporting documents. It provides management with clearer visibility of contractual obligations and supplier performance.
Depending on the modules configured, FMC can report on fleet status, servicing, breakdowns, downtime, costs, recurring faults, compliance, contracts, batteries, parts, technician activity and supplier performance. Information can be viewed at asset, site, branch or group level.
Dealers & OEMs
FMC connects customers, assets, service schedules, breakdowns, technicians, job cards, parts and contracts in one operational platform. This gives service teams and management clearer visibility of work from initial request through to completion.
Yes. Technicians can access assigned work through the FMC mobile application, record job information on-site and complete the required digital workflow without relying on paper job cards.
Depending on the configured workflow, technicians can record arrival and completion times, work performed, fault findings, readings, parts used, notes and photographs. They can also complete inspections and obtain digital customer sign-off.
Yes. FMC supports both reactive breakdown work and planned servicing. Jobs can be assigned, monitored and linked to the relevant customer, site, asset and technician while maintaining a complete service history.
Parts can be recorded against the relevant job, creating visibility of what was requested or used and where. Chargeable work can be identified separately from contracted maintenance, helping teams monitor approvals, costs and supporting information.
Yes. The FMC Customer Portal can provide authorised customers with access to relevant fleet, service and operational information. Access is configured so users see the information appropriate to their organisation and role.
FMC provides time-stamped operational records of breakdown reporting, technician attendance, work progress, job completion and downtime. These records can be measured against agreed SLA requirements to identify exceptions and performance trends.
Yes. FMC can support multiple dealer branches, service teams, customer sites and operational regions. Management can review individual branch performance or obtain a consolidated view across the business.
Service Providers
Yes. Each battery can be registered as an individual asset with its own identification, specifications, location, inspection records, service history and supporting documentation.
Yes. Batteries can be associated with the relevant customer, site, operational location or forklift. This creates clearer visibility of where each battery is deployed and the equipment it supports.
Battery inspections, preventative maintenance and repair work can be captured digitally against the individual battery. Each record can include dates, readings, findings, work performed, photographs and technician sign-off.
Yes. An FMC QR code connects the physical asset to its correct digital record. Once scanned, authorised technicians can identify the asset and access the relevant information or workflow without searching manually.
The QR code does not automatically provide GPS tracking, hour-meter readings or live machine data. These functions require a separately confirmed data source or integration.
Yes. Technicians can capture photographs, inspection results, relevant readings, job notes and digital customer signatures as part of the configured mobile workflow.
Yes. FMC can organise information by company, customer, branch, site and asset. This allows service providers to manage multiple customer operations while maintaining clear separation between their records.
Completed services, inspections, repairs and job information remain linked to the relevant asset. Photographs, certificates, reports and other supporting documents can be retained as part of its centralised operational history.
Depending on the configured modules, reports can cover scheduled and completed work, outstanding jobs, technician activity, asset condition, inspection findings, battery readings, service histories, parts, costs, customer activity and SLA performance. Reporting can be viewed by customer, site, asset, technician or date range.
Explore FMC By Topic
Understand how FMC connects the people, assets, processes and information behind materials-handling operations.
Learn what FMC is, who it is designed for and how it helps organisations improve transparency, accountability and decision-making.
Explore FMC’s connected modules for managing assets, service operations, technicians, parts, batteries, contracts and reporting.
Find out how FMC is configured, how existing information is prepared and how users are introduced to the platform.
frequently asked questions
FMC is an independent operational-intelligence platform developed for the materials-handling industry. It connects asset information, servicing, breakdowns, technicians, parts, batteries, contracts, compliance records and reporting in one central environment.
FMC supports fleet owners and operators, forklift dealers and OEMs, battery companies and independent service providers. The platform is configured around the organisation’s operational structure, users, customers, sites and responsibilities.
No. FMC does not sell forklifts, batteries or maintenance contracts, and it does not replace the suppliers responsible for service delivery. It provides the visibility and information needed to measure performance, manage accountability and make better-informed decisions.
Each QR code connects a physical asset to its correct digital record in FMC. Authorised users can scan the code to identify the asset, access relevant information and complete permitted workflows without searching manually.
No. The QR code identifies the asset and opens the appropriate digital record or workflow. Automatic GPS tracking, hour-meter readings or other live machine data require a specifically confirmed hardware or data integration.
FMC creates clearer visibility of breakdowns, response times, repair progress, recurring faults, scheduled servicing and outstanding actions. This helps teams identify delays and performance patterns earlier, although responsibility for completing repairs remains with the appointed service provider.
The Contract Management module centralises contract details, SLA requirements, renewal dates, price escalations and supporting documents. It gives management a clearer basis for monitoring obligations, comparing supplier performance and preparing executive reports.
Depending on the configured workflow, technicians can access scheduled work, record job times, add notes and photographs, complete inspections, capture relevant readings and obtain digital customer sign-off.
Yes. Batteries can be registered and managed as individual assets, with their own identification, service history, inspections, condition information and supporting documents. They can also be associated with the relevant customer, site or equipment.
FMC reporting can provide visibility of asset status, service history, breakdowns, downtime, technician activity, costs, compliance, contracts, parts, batteries and supplier performance. Available reporting depends on the modules and information configured for the organisation.
Yes. The Customer Portal can provide authorised customers with access to relevant fleet, service and operational information while keeping each customer’s information appropriately separated.
Potential integrations are assessed individually. Compatibility depends on the external system, the information available, access permissions and the technical method through which the data can be shared.
The process begins with a discussion about your fleet or service operation, current systems, challenges and reporting requirements. FMC can then recommend the most suitable platform configuration, implementation approach or initial fleet assessment.
Still Have A Question?
Speak To A
FMC Fleet Strategist
Every fleet and service operation works differently. Speak to the FMC team about your assets, sites, suppliers or operational challenges, and we’ll help you identify the most relevant next step.
Call us : Monday to Friday : 9 am – 5 pm
+27 62 519 0324
