Website Privacy Policy
Effective date: 23 August 2026 | Last updated: 23 August 2026
Forklift Management Consulting (Pty) Ltd (“FMC”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Website Privacy Policy explains how we collect, use, store, share and protect personal information when you:
- visit www.forkliftmanagement.co.za;
- submit an enquiry, contact form or demo request;
- subscribe to communications from FMC;
- communicate with us after engaging through the website; or
- otherwise interact with the public-facing FMC website.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
This policy applies to the public FMC website. Personal information processed through the FMC Fleet Manager platform or mobile application may also be governed by applicable client agreements, operator agreements, platform terms and additional privacy notices.
Using this website does not amount to blanket consent for every form of processing. Where consent is legally required, FMC will request it separately and for a specific purpose.
The responsible party for personal information collected through this website is:
Forklift Management Consulting (Pty) Ltd
Registration number: 2025/899012/07
Website: www.forkliftmanagement.co.za
Email: info@forkliftmanagement.co.za
Telephone: +27 62 519 0324
Business address: 665 Raasblaar Street, Roodeplaat, Pretoria, 0035
For privacy-related enquiries, requests or complaints, please contact the FMC Information Officer using the details provided in section 17 of this policy.
“Personal information” means information relating to an identifiable natural or juristic person, as defined in POPIA.
Depending on the context, this may include a person’s name, contact details, company information, job title, online identifiers, correspondence and other information that can reasonably be linked to that person or organisation.
4.1 Information You Provide Directly
When you complete a form or communicate with FMC, we may collect:
- your first name and surname;
- company or organisation name;
- designation or job title;
- email address;
- telephone or mobile number;
- preferred method of contact;
- preferred time to be contacted;
- the content of your enquiry, comments or message;
- information about your forklift or materials-handling operation;
- approximate fleet size and number of operational sites;
- fleet challenges, service requirements or areas of interest;
- demo or consultation preferences; and
- any other information you voluntarily provide.
Please do not submit special personal information, confidential third-party information or personal information that is not reasonably necessary for your enquiry.
4.2 Information Collected Automatically
When you use the website, certain technical information may be collected automatically through cookies, server logs and similar technologies, including:
- your internet protocol address;
- browser type and version;
- device type and operating system;
- referring website or source;
- pages viewed and actions taken;
- date, time and duration of visits;
- general or approximate location derived from technical information;
- website performance and error information; and
- cookie or similar online identifiers.
Where this information can identify or reasonably be linked to a person or organisation, FMC will treat it as personal information.
4.3 Information From Third Parties
We may receive personal information from third parties where this is lawful and appropriate, including:
- a person who refers you to FMC;
- service providers supporting our website or communications;
- business partners or professional advisers;
- publicly available business sources; or
- an organisation that has authorised you to communicate with us on its behalf.
Where reasonably practicable, FMC will inform you if personal information has been obtained from another source.
FMC may process personal information to:
- respond to questions, enquiries and contact requests;
- arrange consultations, demonstrations or follow-up discussions;
- communicate using your selected contact method;
- understand your operation and identify potentially relevant FMC services;
- prepare proposals, quotations or pre-contractual information;
- establish, manage or perform a business relationship;
- operate, maintain and improve the website;
- analyse website use and performance;
- maintain website and information security;
- prevent misuse, fraud or unlawful activity;
- keep appropriate business, contractual and communication records;
- send newsletters, insights or marketing communications where permitted;
- comply with legal, regulatory, tax or reporting obligations;
- establish, exercise or defend legal rights; and
- protect the legitimate interests of FMC, our clients, website users and other affected parties.
Depending on the circumstances, FMC may process personal information where:
- you have provided voluntary, specific and informed consent;
- processing is necessary to take steps at your request before entering into a contract;
- processing is necessary to conclude or perform a contract;
- processing is required to comply with a legal obligation;
- processing protects a legitimate interest of the person concerned;
- processing is necessary to pursue FMC’s legitimate business interests or those of a third party, provided this does not unjustifiably interfere with your privacy; or
- another lawful justification recognised by POPIA applies.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Information marked as required on a website form is needed for FMC to process and respond to the request.
If you do not provide required information, we may be unable to:
- respond to your enquiry;
- contact you using your preferred method;
- arrange a demonstration or consultation;
- assess your requirements; or
- provide requested information or services.
Any information not marked as required is provided voluntarily.
FMC may use cookies and similar technologies to operate the website, remember user preferences, understand website performance and improve the visitor experience.
The website may use the following categories:
Strictly Necessary Cookies
These cookies support essential website functions, security, navigation, form submissions and cookie preference management. The website may not function correctly without them.
Functional Cookies
These cookies remember preferences and enable enhanced website functionality.
Analytics and Performance Cookies
These cookies help us understand how visitors use the website, which pages are viewed and whether technical improvements are required.
Marketing Cookies
If enabled, these cookies may help measure marketing campaigns or provide more relevant advertising. FMC will request consent before using non-essential marketing cookies where legally required.
You may manage non-essential cookies through the website’s cookie consent panel or through your browser settings. Disabling certain cookies may affect the operation or functionality of the website.
The most current list of cookies and third-party technologies in use should be displayed in FMC’s cookie notice or cookie preference panel.
FMC may send you news, industry insights, service information or other marketing communications where:
- you have consented to receive them; or
- the communication is otherwise permitted by applicable law.
Every electronic marketing communication will provide a reasonable way to unsubscribe or opt out. You may also opt out by contacting info@forkliftmanagement.co.za.
Opting out of marketing will not prevent FMC from sending communications necessary to respond to an enquiry, administer a business relationship, provide requested services or meet legal obligations.
FMC will not sell your personal information to third parties for their own direct marketing purposes.
FMC may share personal information with carefully selected recipients where reasonably necessary for the purposes described in this policy.
These recipients may include:
- website hosting and cloud-service providers;
- website developers and information technology support providers;
- email, communication and contact-management providers;
- form, booking or demonstration-request service providers;
- analytics, security and website-performance providers;
- professional advisers, including accountants, auditors, attorneys and consultants;
- insurers and financial institutions where relevant;
- regulators, courts, law-enforcement agencies or public authorities where required by law;
- parties involved in a genuine business restructuring, merger, acquisition or sale; and
- other parties where you have authorised the disclosure.
Where a service provider processes personal information on FMC’s behalf, FMC will take reasonable steps to require that provider to maintain confidentiality, implement appropriate safeguards and process the information only for authorised purposes.
FMC does not sell or rent personal information.
Some website, cloud, email, analytics or technology service providers may process or store information outside South Africa.
Where personal information is transferred across borders, FMC will take reasonable steps to ensure that the transfer complies with POPIA. This may include ensuring that:
- the recipient is subject to a law, binding agreement or corporate rules providing an adequate level of protection;
- appropriate contractual safeguards are in place;
- you have consented to the transfer where consent is the appropriate justification; or
- another lawful basis for the transfer applies.
FMC retains personal information only for as long as reasonably necessary to:
- fulfil the purpose for which it was collected;
- respond to and maintain a record of an enquiry;
- manage a current or potential business relationship;
- comply with legal, contractual, accounting or regulatory obligations;
- resolve disputes or enforce agreements; and
- maintain appropriate security and audit records.
Retention periods may differ depending on the type of information and the reason it is held.
When personal information is no longer required, FMC will take reasonable steps to delete, destroy, anonymise or de-identify it, subject to applicable legal and operational requirements.
FMC uses reasonable and appropriate technical and organisational safeguards to protect personal information against:
- loss, damage or accidental destruction;
- unauthorised access or acquisition;
- unlawful use, alteration or disclosure; and
- misuse or compromise.
Safeguards may include access controls, authentication measures, secure hosting, backups, software updates, confidentiality obligations and restricted access based on operational need.
Although FMC takes reasonable precautions, no website, email transmission or electronic storage system can be guaranteed to be completely secure.
If a security compromise affects personal information, FMC will investigate the incident and notify the Information Regulator and affected persons where required by law.
Subject to POPIA and other applicable laws, you may have the right to:
- ask whether FMC holds personal information about you;
- request access to your personal information;
- request correction or updating of inaccurate or incomplete information;
- request deletion or destruction of information that FMC is no longer authorised to retain;
- object to certain processing on reasonable grounds;
- withdraw consent where processing is based on consent;
- object to or opt out of direct marketing;
- request information about the identity of third parties who have had access to your information where applicable; and
- lodge a complaint with FMC or the Information Regulator.
FMC may need to verify your identity before processing a request. Certain rights may be limited where FMC is required or permitted by law to retain or process the information.
Requests should be submitted using the contact details in section 17.
The FMC website and services are intended for businesses and adult professionals. They are not directed at children under the age of 18.
FMC does not knowingly collect children’s personal information through the public website. If you believe that a child has submitted personal information to FMC, please contact us so that the matter can be investigated and the information appropriately handled.
The website may include links to third-party websites, social-media platforms, embedded content or external services.
These third parties operate under their own terms and privacy policies. FMC is not responsible for the privacy practices, security or content of third-party websites or services. You should review the relevant privacy information before providing personal information to an external service.
For privacy-related enquiries, objections, complaints or requests to access, correct or delete personal information, please contact:
The Information Officer
Forklift Management Consulting (Pty) Ltd
Email: info@forkliftmanagement.co.za
Telephone: +27 62 519 0324
Address: 665 Raasblaar Street, Roodeplaat, Pretoria, 0035
Please include enough information for FMC to identify the relevant records and understand your request. Do not send identity documents or other sensitive records unless specifically and securely requested.
We encourage you to contact FMC first so that we have an opportunity to address your concern.
You may also lodge a complaint with the Information Regulator of South Africa:
Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead, Johannesburg, 2191
Telephone: 010 023 5200
Toll-free: 0800 017 160
Email: POPIAComplaints@inforegulator.org.za
Website: www.inforegulator.org.za
Complaints may also be submitted through the Information Regulator’s eServices Portal.
FMC may update this Website Privacy Policy from time to time to reflect changes in our website, business practices, technologies or legal obligations.
The latest version will be published on this website with an updated “Last updated” date. Material changes may also be communicated through an appropriate website notice or other reasonable method.
Fine Print. Plain Answers.
Something Not Quite Black And White?
Whether your question is about privacy, cookies, website terms or how FMC handles your information, send it our way. We’ll give you a clear, straightforward answer no legal maze, courtroom drama or dictionary required.
Call us : Monday to Friday : 9 am – 5 pm
+27 62 519 0324
