FMC is now onboarding materials handling equipment dealers; connecting branches, technicians, assets and service records through one operational platform.

A customer wants an update. A technician has finished the job. The signed job card is somewhere between a phone, an inbox and somebody who is currently on another call.

Sound familiar?

Running a dealership service department takes more than technical expertise. It takes coordination: the right technician, the right information, clear responsibilities and a reliable record of what happened next.

When those pieces are scattered, even a capable team spends too much time chasing answers. Forklift Management Consulting (FMC) is now ready to onboard dealers onto FMC Fleet Manager, our web and mobile platform built to bring structure, visibility and accountability to materials handling service operations.

Built around the work your team actually does

A breakdown rarely arrives at a convenient time. Scheduled services still need attention. Load tests are coming due. Customers need feedback, and management needs to know which machines are standing—and why.

FMC brings these activities into a shared operational view, helping dealers connect the work happening in the field with the people coordinating it in the office.

Through the platform and technician app, teams can manage breakdowns and scheduled services, access asset information, capture job details and build a service history that stays with the machine.

The aim is practical: less chasing, clearer handovers and information people can use.

From the technician’s hands to the people who need the information

A completed repair is only part of a completed job. The supporting record matters too.

FMC supports digital job cards, technician time capture, photographs and customer signatures. QR scanning helps technicians identify assets and access the relevant information while on site.

With automated distribution of completed job cards to customers and relevant departments, the service record can keep moving after the technician has finished.

For the coordinator, that means less follow-up for paperwork. For the customer, it means a clearer record of the work performed. For the accounts team, it means access to supporting documentation for the next step. “The technician has it on his phone” should not be a filing system.

Give every branch a clearer picture

As a dealership grows, visibility becomes harder to maintain through individual spreadsheets, inboxes and verbal updates.

FMC supports multiple branches and customer sites, with views and reporting that help teams monitor service activity, breakdowns, downtime and asset history.

Managers can use that information to ask better questions:

• Which units are still standing, and what is holding up progress?
• Which services and load tests need attention?
• Where are repeat breakdowns creating avoidable work?
• How is service delivery tracking against agreed commitments?
• What does the service and cost history tell us about an individual asset?

Those conversations become more useful when everyone is working from a shared record.

Make accountability part of the workflow

Good service depends on people knowing what needs to happen, who owns it and what remains outstanding.

FMC helps make that work visible. Digital records and service reporting support clearer handovers, more informed customer conversations and better oversight of outstanding work.

Your team brings the experience. FMC provides the structure to help that experience translate into consistent service delivery.

Start with your operation

Whether you manage one branch or several, onboarding starts with understanding how your dealership works: your assets, customers, technicians, service processes and reporting needs.

Together, we can define the relevant modules, agree the scope and plan a rollout around your operational priorities. Where a proof of concept is appropriate, its scope and commercial terms can be agreed upfront.

The first conversation is simple: where is your team spending too much time chasing information, and what would better visibility change?

Ready to bring it all together?

FMC is now onboarding dealers. Let’s put your service operation in clearer view.