Connected. Accountable. Scalable.

Run Your Entire Service
Operation From One Platform

FMC connects the operational moving parts of a materials handling dealership, giving management a live view of what is happening across the business.

Service Control

Manage breakdowns, services, inspections and technician activity from one place.

Customer Visibility

Create a transparent service experience with accurate asset, job and performance information.

Built To Scale

Standardise processes across technicians, branches, customers and growing dealer networks.

From Call-In To Close-Out.

One connected workflow from the moment a customer
needs assistance to the final service record.

Job Logged

Capture breakdowns, services, inspections and other customer requirements centrally.

Technician Assigned

Schedule the right technician and give them access to the information required for the job.

Work Completed

Capture labour, findings, photos, parts, signatures and job information digitally.

Close & Report

Maintain a complete service history while gaining visibility into performance and outstanding actions.

Built for Dealer Operations.

Everything Your
Service Department Needs

Service Management

Breakdowns, scheduled services, inspections, load tests and custom jobs.

Technician Management

Scheduling, digital job cards, time tracking, photos and signatures.

Customer & Site Management

Centralise customers, sites, contacts, assets and service activity.

Parts Management

Improve parts visibility and connect parts requirements to operational workflows.

Contracts & SLAs

Manage contractual obligations, service requirements and performance centrally.

Reports & Analytics

Turn operational activity into management information and measurable KPIs.

More Visibility For Your Customers.

Give Your Customers More
Than A Service Provider

FMC enables dealers to provide customers with greater visibility into their equipment, service activity and operational performance — while the dealer retains the tools required to manage delivery behind the scenes.

Strengthen Customer Relationships

Create transparency and demonstrate the value your service operation delivers.

Differentiate Your Dealership

Move beyond equipment and maintenance by offering customers a digital operational capability.

Support Customer Retention

Build deeper operational relationships through information, accountability and measurable service delivery.

One Standard. Every Branch.

Build A More Consistent Dealer Operation

Whether you operate from one branch or across a national dealer network, FMC creates a common operational framework for managing service delivery.

Standardised Processes

Create consistent workflows across branches and teams.

Centralised Visibility

See operational performance across your entire dealer network from one central platform.

Branch-Level Accountability

Compare activity, outstanding work and service performance across every location.

Connected Business Systems

Connect people, equipment, customers and field activity through one structured operational layer.

Better Operations. Better Results.

What Better Dealer Operations Look Like

FASTER

Service Coordination

CLEARER

Technician Accountability

STRONGER

SLA Governance

BETTER

Customer Visibility

ONE

Operational Record

More Wrenches Turning. Less Plates Spinning.

Run A Smarter Dealer Operation

Bring your customers, equipment, technicians, service activity and branches together in one operational platform. See how FMC can help you improve service delivery, strengthen accountability and gain control across your dealer network.

Call us : Monday to Friday : 9 am – 5 pm

+27 62 519 0324